You can initiate a return up to 7 days after delivery if:
When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Online : Complete your return request on our contact form or call us.
No. You cannot change your selected refund option after it has been registered by our Team
Business days are from Monday to Friday, and do not include Weekends and Public Holidays.
The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. You can make a request to return an item, either by calling our customer service or by completing the Contact form.
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval.
Once we receive your request, we will make an attempts to retrieve the item(s).
Your return request will be cancelled and you will no longer be able to return that item.
You will not be able to return an item after 7 days but if it is
faulty, it may be covered under warranty. For more information on our
warranty policy, go to:
Warranty policy
We apologize for this. Please contact us using the form provided.
Business days are from Monday to Friday, and do not include Weekends and Public Holidays.
The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. You can make a request to return an item, either by calling our customer service or by completing the Contact form.
It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. Go to honjekexpress.com/refund-policy for more details.
We will keep you updated by email and SMS about the status of your return.
If you have any question please complete the customer contact form here.
Warranty information is displayed on each product’s listing page. Go to: honjekexpress.com/warranty to get more information about our warranty policy.
No, you do not have to return your entire order. You can return your choice of selected items.
Yes, any free gift must also be returned.
There are no charges for shipping a product back to Honjek express.
At the moment, Honjek express does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.